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About 2 years ago our homes roof and siding was damaged I a hail storm. Victor Gonzalez who lives in my neighborhood stopped by my home and stated he noticed our home like many others in the neighborhood had been damaged. Victor showed use the damage sustained and offered his companies services. We submitted a claim to our insurance company and after 1 year of back and forth letters, calls and denial of a full roof and siding replacement the insurance company agreed to pay in full for the work estimated by Tacheny. Victor was extremely helpful in calling and explaining to multiple insurance adjusters the work that needed to be done and the reason it had to be done a certian way. Multiple times the insurance adjusters sent people to our house to inspect the damage and multiple times only a portion of the eatimated cost to repair was allowed. If it wasn’t for Victor’s knowledge and persistence on our behalf in talking to the adjusters and letting us know our rights we would have only had our roof replaced and paid out of pocket to repair all of our siding. Once the insurance company agreed to cover all of the costs to repair the roof and siding Tachney workers performed the bulk of the work very quickly. The details of the finished work regarding the electriciation and additional caulking around windows was very slow due to a lack of communication with the contractors it would seem, but Victor kept working to push the contractors to get the work done. Better communication could have helped get all of the repairs done sooner, but overall the final result is our home looks better than ever and it would not have happened without Victor’s help in dealing with the insurance company and making sure the work got done.

Tacheny Exteriors

Brian, thank you SO much for taking the time to leave a thorough review. We appreciate your trust and patience in Victor, and the rest of our team, to keep your project/claim moving forward. Insurance work can turn into a real battle sometimes. Customer experience is our number one focus and with your feedback, we're able to better serve our customers; so, thank you! We sincerely appreciate the relationship and thank you for your business. Have a wonderful day and let us know if we can be of any help in the future :)

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